Imagicle applications for Microsoft Teams

Attendant
Console

Agent
Console

Advanced
Queueing

Auto
Attendant

AI
Virtual
Receptionist

Call
Recording

Voice
Analytics

Digital
Fax

Call
Analytics

Streamline call handling, compliance with regulations worldwide, and contact center operations directly from your Microsoft Teams client.

GET THE GUIDE

Turn Microsoft Teams into a Contact Center.

Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.

Discover more

Attendant Console

Based on ACS (starting Winter'25) and Microsoft certified for both security & privacy and contact center, Attendant Console is complete with Advanced Queueing, Auto Attendant, and Contact Manager for a complete customer service solution working with the MS Teams client. Fast, reactive, intuitive.

DISCOVER MORE

AI Virtual Receptionist

Let AI Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions. Customizable to your needs, it eliminates waiting times, creates a cohesive brand voice, it speaks your customers’ language, and optimizes resources to reduce costs. All through an easy, no-code set up.

DISCOVER MORE

Call Recording

Imagicle Call Recording, complete with Voice Analytics and compliant with GDPR, HIPAA, PCI-DSS, MiFID II, and more, allows to start, stop, pause, resume recording directly through the Microsoft Teams App and Microsoft Teams Web, with Search&Play directly inside the MS Teams client. Available in Always On or On Demand modes, or a mix of both. MS Teams certified for Security&Privacy & Functionality.

DISCOVER MORE

Digital Fax

100% software and cloud-based, it allows to send and receive highly sensitive documents across any device, directly on your Microsoft Teams. Offering unlimited storage from the Imagicle Cloud, Digital Fax is GDPR & HIPAA compliant and ready for hybrid and mixed environments.

DISCOVER MORE

Call Analytics

50+ reports to monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions. All schedulable via email and easy to read, making sure you stay on top of your telephone traffic & expenses effortlessly.

DISCOVER MORE

Put all this information in your pocket.

Download the Imagicle for Microsoft Teams whitepaper, including not only information about our apps but also market trends and insights.

DOWNLOAD NOW

Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Azure AD users list. Keeping your list updated has never been easier!

Imagicle Contact Center Certified to work with Microsoft Teams

Microsoft Certification.
Completed!

Imagicle has been officially passed the Microsoft 365 Privacy & Security and Contact Center certification programs, proving the rigorous quality and compliance standards we uphold.

DISCOVER MORE