Help center - Imagicle

How can we help you today?

Compatibility

Before starting the deployment, check if your platform is supported.

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Requirements

Check what requirements you need to satisfy to deploy in production or test in your lab.

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Download

Download the UCX Platform as a Virtual Appliance or as a single installation package.

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Configuration

Access any resource you might need: admin guides, user guides, videos, FAQ, solutions.

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Activation

Activate your licenses in a few clicks and start using your applications right away.

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Terms and conditions

Learn about Imagicle's License Agreements, End of Support Policy, and Refund Policy.

Discover more

Compatibility

Before starting the deployment, check if your platform is supported.

Discover more

Requirements

Check what requirements you need to satisfy to deploy in production or test in your lab.

Discover more

Download

Download the UCX Platform as a Virtual Appliance or as a single installation package.

Discover more

Configuration

Access any resource you might need: admin guides, user guides, videos, FAQ, solutions.

Discover more

Activation

Activate your licenses in a few clicks and start using your applications right away.

Discover more

Terms and conditions

Learn about Imagicle's License Agreements, End of Support Policy, and Refund Policy.

Discover more

What are you looking for?

Check out our Knowledge base before opening a ticket.

Here’s your support portal.

Didn’t find what you’re looking for? Visit the support portal.
You can open, follow, check, and manage your support tickets while our support team will happily handle it based on your ImagicleCare plan.

Support Portal

Here’s your support portal.

Support Portal

Want to talk about it?
Call us.

Americas

Commercial number +1 305 5013030

Monday to Friday 7 am - 5 pm EST/EDT

Support Number +1 305 5013030

Basic plans: Monday to Friday 7 am - 5 pm EST/EDT
Gold plans: Saturday and bank holidays (8:00 am-12:00 pm EST/EDT) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Miami

Imagicle c/o Regus
2598 E Sunrise Blvd #2104
Fort Lauderdale, FL 33304
United States

Europe

Commercial number +39 0584 943232

Monday to Friday 9:00 am - 6:00 pm CET/CEST

Support number +39 0584 943232

Basic plans: Monday to Friday 9:00 am - 6:00 pm CET/CEST
Gold plans: Saturday and bank holidays (9:00 am - 6:00 pm CET/CEST) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Massarosa

Via Fondacci, 272
55054 – Massarosa (LU)
Italy

Magenta

Via Murri, 24 – int. 27/29
20013 – Magenta (MI)
Italy

Treviso

Via Sile, 17/B
31057 – Silea (TV)
Italy

Paris

Tour Maine Montparnasse
33 Avenue du Maine
75015 PARIS
France

Middle East

Commercial number +971 436 05197

UAE: Monday to Friday, 9:00 am - 6:00 pm GST
Outside of UAE, excluding KSA: Sunday to Thursday, 9:00 am - 6:00 pm GST

Support number +971 436 05197

Basic plans: Monday to Friday in UAE / Sunday to Thursday outside of UAE, excluding KSA, 9:00 am - 6:00 pm GST
Gold plans: Saturday and bank holidays (12:00 pm - 6:00 pm GST) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Dubai

Unit no 1305,
JBC5, Jumeirah Lakes Towers
Dubai, UAE
PO BOX 283982
United Arab Emirates

Saudi Arabia

Commercial Number +966 125 122814

Sunday to Thursday 8 am - 5 pm AST

Support Number +966 125 122814

Basic plans: Monday to Friday 11 am - 5 pm EST/EDT
Gold plans: Saturday and bank holidays (11:00 am-5:00 pm AST) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Riyadh

Moon Tower,
Mezanine Floor
King Fahed Branch Road,
Ar Rahmaniyah,
PO Box: 231772
11321 Riyadh
Saudi Arabia

Rest of the world

Select the number corresponding to your region's timezone from the list of other theaters.

Europe +39 0584 943232

Commercial reasons/basic plans: Monday to Friday 9:00 am - 6:00 pm CET/CEST
Gold plans: Saturday and bank holidays (9:00 am - 6:00 pm CET/CEST) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Americas +1 305 5013030

Commercial reasons/basic plans: Monday to Friday 7 am - 5 pm EST/EDT
Gold plans: Saturday and bank holidays (8:00 am-12:00 pm EST/EDT) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Middle East +971 436 05197

Commercial reasons/basic plans: Monday to Friday in UAE / Sunday to Thursday outside of UAE, excluding KSA, 9:00 am - 6:00 pm GST
Gold plans: Saturday and bank holidays (12:00 pm - 6:00 pm GST) included
Platinum Plans: 24/7/365 service included. (Personal PIN required)

Saudi Arabia +966 125 122814