Welcome to the
Imagicle Help Center

How can we help you today?

Compatibility

Before starting the deployment, check if your platform is supported.

Requirements

Check what requirements you need to satisfy to deploy in production or test in your lab.

Download

Download the UCX Platform as a Virtual Appliance or as a single installation package.

Configuration

Access any resource you might need: admin guides, user guides, videos, FAQ, solutions.

Activation

Activate your licenses in a few clicks and start using your applications right away.

Terms and conditions

Learn about Imagicle's License Agreements, End of Support Policy, and Refund Policy.

Compatibility

Before starting the deployment, check if your platform is supported.

Requirements

Check what requirements you need to satisfy to deploy in production or test in your lab.

Download

Download the UCX Platform as a Virtual Appliance or as a single installation package.

Configuration

Access any resource you might need: admin guides, user guides, videos, FAQ, solutions.

Activation

Activate your licenses in a few clicks and start using your applications right away.

Terms and conditions

Learn about Imagicle's License Agreements, End of Support Policy, and Refund Policy.

What are you looking for?

Check out our Knowledge base before opening a ticket.

Here’s your support portal.

Didn’t find what you’re looking for? Visit the support portal.
You can open, follow, check, and manage your support tickets while our support team will happily handle it based on your ImagicleCare plan.
Support Portal

Here’s your support portal.

Didn’t find what you’re looking for? Visit the support portal.
You can open, follow, check, and manage your support tickets while our support team will happily handle it based on your ImagicleCare plan.
Support Portal

Want to talk about it?
Call us.

Americas

Monday to Friday
7 am - 5 pm
Est/edt
- Gold Plans: Saturday and bank holidays (8am-12pm EST/EDT) included
- Platinum Plans: 24/7/365 service included.
(Personal PIN required)
+1 305 5013030

Europe

Monday to Friday
9 am - 6 pm
CET/CEST
- Gold Plans: Saturday and bank holidays (9am-6pm CET/CEST) included
- Platinum Plans: 24/7/365 service included.
(Personal PIN required)
+39 0584 943232

Middle East

Sunday to Thursday
UAE: Monday to Friday
9 am - 6 pm
GST
- Gold Plans: Saturday and bank holidays (12pm-6pm GST) included
- Platinum Plans: 24/7/365 service included.
(Personal PIN required)
+971 436 05197
+966 125 122814

Rest of the world

Nobody is left behind!
Time zone based
Choose your number
+1 305 5013030
+39 0584 943232
+971 436 05197
+966 125 122814

We take care of you in 7 languages.

We take care of you in 7 languages.

We're here, and we'd love to help you.

Aldo Antignano
Aldo Antignano
Senior Support & IT Manager
Italy
Michele Sbarra
Michele Sbarra
Solution Specialist Regional Manager - Americas
Italy
Enzo Parente
Enzo Parente
Support Regional Manager - Europe & Americas
North America
Kamal Ammoun
Kamal Ammoun
Support Regional Manager – Middle East
Middle East
Ahmad Al Khalili
Ahmad Al Khalili
Support Engineer Team Leader - Middle East
Middle East
Mike Zoro
Mike Zoro
Support Engineer
Italy
Ferruccio Palmerini
Ferruccio Palmerini
Support Engineer
Italy
Stefano Manuzzato
Stefano Manuzzato
Support Engineer Team Leader - Europe
Italy
Dario Milani
Dario Milani
Support Engineer
Italy
Abdullah Qasem
Abdullah Qasem
Support Engineer
Middle East
Salvatore Tagliamento
Salvatore Tagliamento
Support Engineer
Italy
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