Imagicle Cisco Integration for Calling Platform

Turn-key integrations with your Cisco Calling platforms.

Certified, native integrations with the most adopted Cisco calling platforms.

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Sync your users' list the easiest way.

Thanks to the new Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Webex Control Hub and/or Entra ID users list. Keeping your list updated has never been easier!

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Free integration for your clients and devices.

Making any workspace work faster, smarter, and easier, anywhere and anytime.

Webex Single Sign-On. Simplified access, increased security.

Use your Webex credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.

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Didn't find the integration you were looking for?

Let's build it together.

Imagicle is one of the few dozens Cisco Premier Developers. Our UCX Platform is ready to streamline your operations on your preferred Cisco Calling platform, on any device.

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Attendant
Console

Advanced
Queueing

Auto
Attendant

Call
Recording

Screen
Recording

AI
Virtual
Receptionist

Voice
Analytics

Contact
Manager

Digital
Fax

Advanced
AI
Analytics

Certifications.

Get your favourite Imagicle apps directly from Cisco GPL.

Cloud Software Subscriptions

Top-notch security and unlimited scalability for your UC apps, directly available from the Imagicle Cloud with a simple annual fee.

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Software subscriptions

Flexible solution for a single annual price, complete with High Availability options.

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Cloud Software Subscriptions

Enter IMAGICLE-CLOUD into the configurator and select ADD
Select which type of calling platform you need to integrate
- Webex Calling
- Webex Calling Dedicated or UCM Cloud
- CUCM
- HCS
Select the Dedicated instance option if needed/required and the quantity needed
Select which type of support you need
- Basic
- Gold
- Platinum
Select the quantity for each application needed and click on ADD

Applications and licensing

Imagicle Cloud subscriptions are a combination of apps and services enabling customers to use Imagicle solutions for a limited period of time and get the support they need. Applications are available à la carte so customers can just pick what they need. A single SKU for each product with licensing per single user or channel (or a block of) depending on the product.
All the licenses are stackable and so it’s easy to reach the number of users or channels needed just selecting the quantity needed of each SKU.
The following solutions are available on Cisco GPL S+:

APPLICATION LICENSING	MIN QUANTITY
Imagicle Attendant Console Enterprise – 1 user For 1 operator/supervisor, multiple calls handling, + 2 Adv Queueing channels and reporting	2 users
Imagicle Attendant Console Professional – 1 user For 1 operator, multiple calls handling, + 2 Adv Queueing channels and reporting	2 users
Imagicle Attendant Console Essential – 1 user For 1 operator, single call handling, + 1 Adv Queueing channels and reporting	4 users
Imagicle Auto-Attendant/Advanced Queuing – 1 channel Per channel, enabling auto-attendant and ACD for unlimited queues-agents with reporting.	5 chan.
Imagicle Manager Assistant – 1 user For 1 manager or 1 assistant, enabling smart call handling cooperation.	10 users
Imagicle Call Recording – 1 user Per named users (in/out calls) for compliance and convenience.	5 users
Imagicle Call Recording – 1 channel Per channel (in/out /internal/external calls) unlimited users for compliance-convenience	4 chan.
Imagicle Voice Analytics – 1 user Per named users (in/out calls) with transcriptions and sentiment analysis	1 user
Imagicle Voice Analytics – 10k min For 10,000 minutes of recordings (in/out calls) with transcriptions and sentiment analysis	10k min.
Imagicle Digital Fax – 1 channel per channel (incoming/outgoing faxes), unlimited users	4 chan.
Imagicle Contact Manager – 50 users For centralized corporate directory management and contact separation, for 50 users	150 users
Imagicle Contact Manager – connect Connector module (requires at least one block of Imagicle Contacts users).	module
Imagicle Call Analytics Enterprise – 50 users Full reporting on incoming/outgoing/internal/external calls with cost analysis + budget control/phone lock for 50 users.	150 users
Imagicle Call Analytics Professional – 50 users Full reporting on incoming/outgoing/internal/external calls with cost analysis for 50 users.	150 users
Imagicle Call Analytics Essentials – 50 users Lite reporting on incoming/outgoing/internal/external calls, without cost analysis, for 50 users.	150 users

If you wish to know more details about pricing and quoting, the dedicated ordering guide.

Cloud or Dedicated Cloud. You choose.

Imagicle UCX Cloud Platform offers the ability to select a fully redundant dedicated cloud instance option hosted, secured, updated, and monitored by Imagicle.
Dedicated Instance is available for purchase as an add-on for any calling platform; it’s mandatory for Webex Calling Dedicated or UCM Cloud, CUCM, and HCS.
It is deployed based on geographic regions and the number of dedicated instances required depends on the number of calling platform integrations needed.

Deployment

According to the deployment option chosen by the customer dedicated instance or public cloud, the customer will receive a link to gather information to deploy and customize the services. The automatic deployment will be triggered directly or after review by a Cloud Specialist in case of customization. The region of deployment can be chosen for a dedicated instance and in a standard region for public cloud offer. After deployment, end-customer admins will receive information to connect and how to proceed to configure the
private peering for Dedicated instances. Imagicle UCX Cloud Platform is immediately available after data gathering to customer as a public or private cloud instance, with no IT operational cost and by leveraging existing customer PSTN lines.

Advanced Services

Imagicle Advanced Services are Not yet available on Cisco GPL Solutions Plus, and are currently orderable directly only from Imagicle and its distributors.
Imagicle is ready to support any deployment request and help Cisco Channel Partners to be in success when deploying Imagicle UCX Platform.
Imagicle Advanced Services, operated mainly with remote installation, configuration and fine tuning with a dedicated team, grant the success of any project: Onboarding services and integrations are always performed with a train the trainer approach, helping Cisco Channel Partners to become expert and operate without the need of Imagicle engineers.

Software subscriptions

Search for SP-Imagicle
Check terms and conditions
Select which type of deployment you need (Standard, High Availability)
Select which type of support you need (Platinum, Gold, Basic)
Select the quantity for each application needed

Applications and licensing

Imagicle software subscriptions are a combination of apps and services enabling customers to use Imagicle solutions for a limited period of time and get the support they need. The following solutions are available on Cisco GPL S+:

IMAGICLE SOFTWARE SUBSCRIPTIONS	6 TIERS
Imagicle Attendant Console Enterprise For 1 operator or supervisor, including 2 Advanced Queueing channels and reporting	From 1 to 500+
Imagicle Attendant Console Professional For 1 operator, including 2 Advanced Queueing channels and reporting	From 1 to 500+
Imagicle Auto Attendant / Advanced Queueing Requires at least one Imagicle Attendant Console user	From 5 to 500+
Imagicle Contact Manager For centralized corporate directory management and contact separation, for 50+ users	From 50 to +10,000
Imagicle Contact Manager – connect module Meta connector module to sync contacts form CRM, ERP, DB….	1
Imagicle Call Analytics Enterprise Reporting on in/out int/ext calls, including budget control and phone lock features, for 50+ users	From 50 to +10,000
Imagicle Call Analytics Reporting on in/out int/ext calls, for 50+ users	From 50 to +10,000
Imagicle Call Recording Per named users (incoming/outgoing calls)	From 5 to 500+
Imagicle Call Recording Per channel (incoming/outgoing calls) unlimited users	From 2 to 500+
Imagicle Digital Fax Per channel (incoming/outgoing faxes), unlimited users	From 2 to 500+

Click here for all the details of the services included.

Deployment

All the licenses are stackable and available as a single SKU for each product with licensing per single or bunch of units (user or channel depending on the product). Licenses can be deployed either on-prem or hosted on multiple servers.
Software is always available on www.imagicle.com for download in trial version. Imagicle UCX Platform cloud connected is required to activate and manage software subscriptions.

Advanced Services

Rate plan	Basic	Gold	Platinum	Basic HA	Gold HA	Platinum HA
SOFTWARE INCLUDED
Std Deployment	Yes	Yes	Yes	Yes	Yes	Yes
High availability	No	No	No	Yes	Yes	Yes
CARE PLAN INCLUDED*
SW Upgrades	Yes	Yes	Yes	Yes	Yes	Yes
Security updates	Yes	Yes	Yes	Yes	Yes	Yes
Support period	working hours/days support	Extendend hours/days support	24/7/365	working hours/days support	Extendend hours/days support	24/7/365
SLA critical cases	best effort	60′	60′	best effort	60′	60′
Remote support	No	Yes	Yes	No	Yes	Yes
Proactive support	No	Yes	Yes	No	Yes	Yes
Support expert	No	No	Yes	No	No	Yes
PRICES
MIN MONTHLY CHARGE	No	500 USD	1000 USD	No	500 USD	1000 USD

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Integrated with your beloved Cisco Calling Platform.

Turn-key integrations with your Cisco Calling platforms.

Sync your users' list the easiest way.

Free integration for your clients and devices.

Webex Single Sign-On. Simplified access, increased security.

Attendant Console

Advanced Queueing

Auto Attendant

Call Recording

Screen Recording

AI Virtual Receptionist

Voice Analytics

Contact Manager

Digital Fax

Advanced AI Analytics

Certifications.

Get your favourite Imagicle apps directly from Cisco GPL.

Cloud Software Subscriptions

Software subscriptions

Cloud Software Subscriptions

Applications and licensing

Cloud or Dedicated Cloud. You choose.

Deployment

Advanced Services

Software subscriptions

Applications and licensing

Deployment

Advanced Services

Get a deeper insight.

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5 Quick Upgrades to Improve Agent Experience Inside Your Collaboration App

5 Questions Your Communication Data Should Answer Instantly.

Why an AI voice receptionist is not a fancier IVR.

Book your free demo.

It's your turn! Try it!

Ask for a quote.

Attendant
Console

Advanced
Queueing

Auto
Attendant

Call
Recording

Screen
Recording

AI
Virtual
Receptionist

Voice
Analytics

Contact
Manager

Digital
Fax

Advanced
AI
Analytics

5 Questions Your Communication DataShould Answer Instantly.

5 Questions Your Communication DataShould Answer Instantly.