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Call Analytics
Monitora tutte le chiamate di Webex Calling.
Integrato con Webex Calling Multi-Tenant e Dedicated Instance, Call Analytics arricchisce il reporting nativo di Control Hub con oltre 50 report su traffico telefonico e costi.
Amplia il reporting nativo di Control Hub.
Piena compatibilità con Cisco.
Call Analytics si integra non solo con Webex Calling, ma anche con altre piattaforme Cisco, anche in ambienti ibridi e indipendentemente dalla PSTN, facilitando le migrazioni al Cloud e supportando le esigenze di reporting in ogni fase del processo.
Più di 50 report personalizzabili.
Report in tempo reale che coprono il traffico telefonico e i costi a 360°, con aggregazione multilivello, filtri avanzati e altro ancora. Accessibili direttamente dal portale web di UCX Platform e immediatamente programmabili via e-mail.
Monitora gli Hunt Group.
Monitora gli Hunt Group e i KPI degli agenti, come il numero di chiamate gestite, perse e risposte, tempi medi di attesa e durata totale.
Pensato per i supervisori.
I supervisori possono impostare una dashboard con report personalizzabili per contenuto, tipo e numero, programmare allarmi per eventi specifici come chiamate al di fuori dell'orario di lavoro, delegare report e altro ancora.
Dati facili da leggere.
Non è necessario essere un data analyst per interpretare i dati delle chiamate: tutti i CDR grezzi vengono tradotti in un formato semplice e di facile lettura, con una politica di conservazione dei dati configurabile fino a 5 anni.
L'accesso ai dati lo decidi tu.
Accesso multilivello ai report in base al ruolo degli utenti: amministratore, utente standard, supervisore. Sei tu a decidere chi può accedere a cosa!
Piena compatibilità con Cisco.
Call Analytics si integra non solo con Webex Calling, ma anche con altre piattaforme Cisco, anche in ambienti ibridi e indipendentemente dalla PSTN, facilitando le migrazioni al Cloud e supportando le esigenze di reporting in ogni fase del processo.
Più di 50 report personalizzabili.
Report in tempo reale che coprono il traffico telefonico e i costi a 360°, con aggregazione multilivello, filtri avanzati e altro ancora. Accessibili direttamente dal portale web di UCX Platform e immediatamente programmabili via e-mail.
Monitora gli Hunt Group.
Monitora gli Hunt Group e i KPI degli agenti, come il numero di chiamate gestite, perse e risposte, tempi medi di attesa e durata totale.
Pensato per i supervisori.
I supervisori possono impostare una dashboard con report personalizzabili per contenuto, tipo e numero, programmare allarmi per eventi specifici come chiamate al di fuori dell'orario di lavoro, delegare report e altro ancora.
Dati facili da leggere.
Non è necessario essere un data analyst per interpretare i dati delle chiamate: tutti i CDR grezzi vengono tradotti in un formato semplice e di facile lettura, con una politica di conservazione dei dati configurabile fino a 5 anni.
L'accesso ai dati lo decidi tu.
Accesso multilivello ai report in base al ruolo degli utenti: amministratore, utente standard, supervisore. Sei tu a decidere chi può accedere a cosa!
Risorse.
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Products Blog
The best AI Virtual Receptionist for your Webex Calling
The best AI Virtual Receptionist for your Webex CallingWebex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case. -
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-TenantDiscover the brand new Call Analytics for Webex Calling Multi-Tenant. -
Download
Brochure Blog
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Products Blog
The best AI Virtual Receptionist for your Webex Calling
The best AI Virtual Receptionist for your Webex Calling
Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
Discover the brand new Call Analytics for Webex Calling Multi-Tenant.Download
Brochure Blog
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Dal blog ImagicleBeat.
-
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-TenantDiscover the brand new Call Analytics for Webex Calling Multi-Tenant. -
Products Blog
Call Analytics: boost your Customer Services with Hunt Groups reports.
Call Analytics: boost your Customer Services with Hunt Groups reports.Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done. -
Products Blog
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Voice Recording Solutions in 2026: Is Imagicle the One for You?Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
Products Blog
Call Analytics: boost your Customer Services with Hunt Groups reports.
Call Analytics: boost your Customer Services with Hunt Groups reports.
Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
Products Blog
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.Webinar dedicati
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WEBINAR - Sales Lab45’Compliance Recording with AI Voice Analytics: ensure compliance and gain insightsJoin us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register. -
ENGuarda
WEBINAR - Sales Lab45’AI-powered interactions for seamless Customer Service.Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
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WEBINAR - Sales Lab45’AI for Cisco Calling, made easy.Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
EN
Guarda
Guarda
WEBINAR - Sales Lab
45’
Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation.
Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
EN
Guarda
Guarda
WEBINAR - Sales Lab
45’
AI-powered interactions for seamless Customer Service.
Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
EN
Guarda
Guarda
WEBINAR - Sales Lab
45’
AI for Cisco Calling, made easy.
Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
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Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humansWhy AI is becoming essential in customer service and how businesses can adopt it ethically and effectively. -
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build itLearn why you need a contact center, why you need it AI-powered, and how we can help you deploy it. -
Products Blog
Transform your calling platform into a Contact Center Software with Imagicle
Transform your calling platform into a Contact Center Software with ImagicleA contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.
Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build it
Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
Products Blog
Transform your calling platform into a Contact Center Software with Imagicle
Transform your calling platform into a Contact Center Software with Imagicle
A contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.Prenota la tua demo gratuita.
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