Attendant Console

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Flexible operator console for Microsoft Teams.

Enjoy a tailor-made integration to answer, transfer, park, overall handle your Microsoft Teams calls professionally and easily.

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The easiest way to handle Microsoft Teams calls.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

ACS-based integration.

Starting from Winter '24, Attendant Console will be based on Microsoft Azure Communication Service (ACS), meaning easier deployment and configuration and higher reactivity and stability.

Certified for security & CC.

Attendant Console successfully obtained the Microsoft 365 Privacy & Security and Contact Center certifications, proving Imagicle meets Microsoft's rigorous standards.

All functions at your fingertips.

Answering, transferring and parking, camp-on to fully manage calls in the easiest and smartest way possible from a single interface.

A complete Customer Service.

Leverage Advanced Queueing and Auto Attendant for queue and IVR management, and Contact Manager to find and call any contact, in any directory, in seconds.

Colleague list updated automatically.

Thanks to the automatic users synch from Azure AD, your updated list of colleagues is displayed in a blink of an eye directly from your Attendant Console.

For every operator, anywhere.

Supports hybrid and smart working models, with special features for visually impaired users if needed.

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Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!

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Brochure Blog

Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!

Scopri

Products Blog

Turn Microsoft Teams into a Contact Center

Turn Microsoft Teams into a Contact Center

Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.

Products Blog

Teams Compliance Recording: Securing your Microsoft Teams Contact Center

Teams Compliance Recording: Securing your Microsoft Teams Contact Center

Certified Teams compliance recording by Imagicle for contact centers. Stay compliant with GDPR, HIPAA, ISO, PCI‑DSS. Get a 30-days free trial.

Discover the blog

EN Wed. 10 Sep 11:30 AM CEST Registrati

WEBINAR - Sales Lab

45’

Smarter Front Desk – Attendant Console & Virtual Receptionist for MS Teams.

Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.
EN Wed. 22 Oct 11:00 AM EDT Registrati

WEBINAR - Sales Lab

45’

Next-Gen Customer Service: Imagicle Contact Center for MS Teams

Turn MS into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.
EN Wed. 24 Sep 11:30 AM CEST Registrati

WEBINAR - Sales Lab

45’

Stay Compliant: Call Recording & Voice Analytics for Microsoft Teams

Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.

EN Wed. 10 Sep 11:30 AM CEST

Registrati

WEBINAR - Sales Lab

45’

Smarter Front Desk – Attendant Console & Virtual Receptionist for MS Teams.

Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.

EN Wed. 22 Oct 11:00 AM EDT

Registrati

WEBINAR - Sales Lab

45’

Next-Gen Customer Service: Imagicle Contact Center for MS Teams

Turn MS into a powerful, full-featured contact center with AI, automation, and deliver a truly Omnichannel customer experience. Explore how Imagicle’s AI-powered, Microsoft Teams-certified solutions can help you optimize your contact center operations and deliver better service across every channel.

EN Wed. 24 Sep 11:30 AM CEST

Registrati

WEBINAR - Sales Lab

45’

Stay Compliant: Call Recording & Voice Analytics for Microsoft Teams

Discover how to streamline call handling and provide 24/7 service with the help of AI and intuitive interfaces.

See all webinars