A closer look at the heart of Imagicle

  • Products Blog
    Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
    Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
    An easy, integrated solution to implement AI automation in your company.
  • Products Blog
    Why Virtual Agents help you boost your customer service effectively.
    Why Virtual Agents help you boost your customer service effectively.
    Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
  • Release Blog
    Summer Release 2024: a wave of experience innovation.
    Summer Release 2024: a wave of experience innovation.
    AI Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle AI Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is […]
  • Products Blog
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
  • Products Blog
    How are Virtual Agents transforming e-commerce support?
    How are Virtual Agents transforming e-commerce support?
    Let's discover how virtual agents are reshaping e-commerce customer support.
  • DownloadDownload
    Brochure Blog
    From human to virtual receptionist. A short overview.
    From human to virtual receptionist. A short overview.
    Meet our new AI colleague through a short vademecum.
  • ScopriScopri
    Products Blog
    Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
    Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
    Imagicle AI Virtual Receptionist is ready to double the efficiency of your receptionist's team daily work. Discover how.
  • People Blog
    Better Together 2024 – an event for Very Imagicle People
    Better Together 2024 – an event for Very Imagicle People
    Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]
  • Products Blog
    Receptionist virtuale: cos’è e perché utilizzarlo
    Receptionist virtuale: cos’è e perché utilizzarlo
    Migliora l'esperienza cliente con un AI Virtual Receptionist che gestisce chiamate, prenota appuntamenti e offre supporto 24/7. Scopri di più!
  • Products Blog
    Cisco and Imagicle elevating their partnership with Webex Calling
    Cisco and Imagicle elevating their partnership with Webex Calling
    Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.
  • Products Blog
    Call Deflection: Enhancing Customer Experience and Agent Productivity
    Call Deflection: Enhancing Customer Experience and Agent Productivity
    Learn how call deflection can make customer service more efficient and save everyone's time.
  • Use Case Blog
    Contact Center Optimization: 3 Essential Tips for Managers
    Contact Center Optimization: 3 Essential Tips for Managers
    Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.
  • Use Case Blog
    Why Recording Call and Contact Center Calls Is Essential
    Why Recording Call and Contact Center Calls Is Essential
    Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.
  • Products Blog
    Leveraging Call Analytics for Business Growth
    Leveraging Call Analytics for Business Growth
    Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.
  • Products Blog
    Digitizing the Traditional with Imagicle Digital Fax
    Digitizing the Traditional with Imagicle Digital Fax
    Transform your business communication, reduce costs, and contribute to a more sustainable work environment.
  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • Products Blog
    How to empower customer service with Imagicle. 
    How to empower customer service with Imagicle. 
    Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
  • Products Blog
    New Customer Service Analytics for Webex Calling Multi-Tenant.
    New Customer Service Analytics for Webex Calling Multi-Tenant.
    Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.
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  • EN Wed. 11 Jun 11:30 AM CEST RegistratiRegistrati
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • ScopriScopri
    Products Blog
    Turn Microsoft Teams into a Contact Center
    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
  • Products Blog
    Call Recording: Adding Compliance to Microsoft Teams Contact Centers
    Call Recording: Adding Compliance to Microsoft Teams Contact Centers
    Your basic call recording isn't enough to provide compliance in your Microsoft Teams Contact Center, but Imagicle can help.
  • Products Blog
    Why Microsoft Teams is so successful and how Imagicle completes it
    Why Microsoft Teams is so successful and how Imagicle completes it
    Discover why Microsoft Teams is so loved by users and how Imagicle can further improve its UCaaS superpowers.

    • Featured authors.

    Aldo Antignano
    Aldo Antignano
    Senior Support & IT Manager
    Italy
    Bernardo Federigi
    Bernardo Federigi
    Senior Marketing Manager
    Italy
    Lorenzo Naldi
    Lorenzo Naldi
    Marketing Engagement Team Leader
    Italy
    Stefania Solivardi
    Stefania Solivardi
    Marketing Content Specialist
    Italy
    Elena Panzera
    Elena Panzera
    Former Content Marketing Specialist
    Italy
    Fiamma Romano
    Fiamma Romano
    Growth Marketer
    Italy
    Michel Ravasio
    Michel Ravasio
    Senior Country Manager - US
    North America
    Yury Montagnani
    Yury Montagnani
    Senior Sales Manager Europe, Africa & APJC
    Italy
    Marco Rullo
    Marco Rullo
    Senior R&D Manager Product Owner - Unified Communications
    Italy
    Giuliano Biasci
    Giuliano Biasci
    Senior Software Engineer
    Italy
    Luca Omiciuolo
    Luca Omiciuolo
    Senior Software Engineer
    Italy
    Michele Marini
    Michele Marini
    Senior Software Engineer
    Italy
    Samuele Franceschi
    Samuele Franceschi
    People & Culture Manager
    Italy
    Cristian Delù
    Cristian Delù
    Senior Software Engineer
    Italy
    Marco Da Rios
    Marco Da Rios
    Senior Software Engineer
    Italy
    Andrea Sonnino
    Andrea Sonnino
    Senior Tech Solution Specialist
    Italy
    Greta Babbini
    Greta Babbini
    Software UX/UI Designer
    Italy
    Luca Bonuccelli
    Luca Bonuccelli
    Senior Software Engineer
    Italy
    Massimo Di Puccio
    Massimo Di Puccio
    Co-CEO, Chief Marketing & Sales Officer
    Italy
    Christian Bongiovanni
    Christian Bongiovanni
    Co-CEO, Chief Technology Officer
    Italy
    Stefano Raffaelli
    Stefano Raffaelli
    Senior Software Engineer
    Italy
    Andrea Rivaben
    Andrea Rivaben
    Senior Solution Specialist Manager
    Italy
    Francesco Ronchieri
    Francesco Ronchieri
    Software Engineer
    Italy
    Luca Isola
    Luca Isola
    BDM Microsoft EU & SP EMEA
    Italy
    Marco Cerri
    Marco Cerri
    Senior R&D Manager Product Owner - Cloud Services
    Italy
    Omar Radwan
    Omar Radwan
    Channel Sales DACH, CEE & APJC
    Italy
    Anas Assil
    Anas Assil
    Senior Channel Manager Middle East
    Middle East
    Riccardo Viviani
    Riccardo Viviani
    Product Owner - UCX Cloud Suite
    Italy
    Viviana Di Meglio
    Viviana Di Meglio
    Channel Manager Europe, Africa & APJC
    Italy
    Massimiliano Picchi
    Massimiliano Picchi
    VP Sales, GM of Imagicle Middle East
    Middle East
    Matteo Conta
    Matteo Conta
    Senior Software Engineer
    Italy
    Riccardo Rolfo
    Riccardo Rolfo
    Channel Manager Italy
    Italy
    Thomas Popinel
    Thomas Popinel
    Channel Manager - France & Benelux
    Europe
    Andrea Valleriani
    Andrea Valleriani
    Strategic Account Manager
    Italy