Customer Experience

Imagicle Screen Recording. Your ally to improve customer eXperience.

Imagicle Screen Recording. Your ally to improve customer eXperience.

Discover how to leverage Screen Recording to improve customer experience.

Voice Analytics: tags and groups for better performance auditing.

Voice Analytics: tags and groups for better performance auditing.

Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.

Imagicle webinars. All the knowledge you need at your fingertips.

Imagicle webinars. All the knowledge you need at your fingertips.

Discover how we use webinars to keep customers and partners informed, updated, and engaged.

International Day for Universal Access to Information: Imagicle’s commitment.

International Day for Universal Access to Information: Imagicle’s commitment.

Find out how Imagicle can offer you access to information in total flexibility, mobility, and optimization of resources.

Advanced Queueing. Increased performance and unlimited scalability.

Advanced Queueing. Increased performance and unlimited scalability.

How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.

Call Analytics: 2 new reports to make devices’ adoption effective.

Call Analytics: 2 new reports to make devices’ adoption effective.

Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.

OAuth 2.0 support: Microsoft 365 native integration.

OAuth 2.0 support: Microsoft 365 native integration.

Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UCX Suite.

Finance: how Imagicle apps turned 3 customers into happy customers.

Finance: how Imagicle apps turned 3 customers into happy customers.

The finance world faces a great deal of responsibility. Imagicle is here to help with smoothing operations. Find out how!

Welcome to Neverland. A new workplace concept.

Welcome to Neverland. A new workplace concept.

The transformation of the workplace and the surprising results of the surveys on employee preferences painted in the very guise of a fabulous story.

Call Rec boost: from 180 to 500 recordings on the same server.

Call Rec boost: from 180 to 500 recordings on the same server.

Leveraging all the hardware space with the same performance level, enabling 500 simultaneous recordings.

Capex vs Opex. Should I buy or should I lease?

Capex vs Opex. Should I buy or should I lease?

What is the difference between CapEx and OpEx? Go through the article and find out more.

A new smart way to produce Imagicle Virtual Appliance.

A new smart way to produce Imagicle Virtual Appliance.

Discover Imagicle Virtual Appliance, a fast and convenient way to set up an AppSuite, both for a trial and for a production configuration.

Cloud Licensing: a new smart way to manage Imagicle licenses.

Cloud Licensing: a new smart way to manage Imagicle licenses.

The first service delivered directly from our data centers is ready. Discover Imagicle Cloud Licensing.

Let’s face it! Picture Repository for Attendant Console and Cisco Jabber.

Let’s face it! Picture Repository for Attendant Console and Cisco Jabber.

Discover the Repository that takes the photos of your colleagues inside the Attendant Console… and Cisco Jabber!

Serverless Architecture: Imagicle’s journey to the Clouds.

Serverless Architecture: Imagicle’s journey to the Clouds.

Follow our Cloud Architect in the adventurous journey to Imagicle Cloud Licensing and the highest peaks of technology.

Why choosing emergent design for Agile software development.

Why choosing emergent design for Agile software development.

Learn why and how the architecture of software should emerge through a scale-up approach rather than upfront design, and how Imagicle self-organizing teams allow the design to emerge.

Customer success Blog

All you need to know about listening if you want to succeed in sales.

All you need to know about listening if you want to succeed in sales.

Find out how to break the loop of bad listening habits, build trust and ensures that the conversation results in a mutually beneficial experience (plus, you’ll learn the story of a monkey named Julio!)

(Imagicle) technology explained to a 7-year-old girl.

(Imagicle) technology explained to a 7-year-old girl.

Here's how a young woman graduated in foreign languages became the Virtual Sales Leader of a Tech company.