The best AI Virtual Receptionist for your Webex Attendant Console

AI Virtual Receptionist and Webex Attendant Console: a perfect match

The Webex Attendant Console provides operators, receptionists, and attendants with a powerful interface to easily manage a high volume of incoming calls. Accessible through the Webex App, it grants familiarity to all users. It elevates call, contact, presence, queue and call recording management while also enriching supervisor capabilities. 

At Imagicle, we’re proud of having collaborated as OEM on this customer service platform allowing users to do their job in an easier way than ever, but we didn’t want to stop there.

Today’s customers demand immediacy: they won’t settle for a traditional calling service with IVRs, waiting times, and no self-service. Everyone wants every answer in their pockets and they don’t expect less from your business. 

Moreover, only a small percentages of businesses can afford having a team entirely dedicated to picking up calls. That’s often a task delegated to teams with a plethora of other activities to manage.

This is why AI automation is the only thing your Webex Attendant Console is missing, and the best AI receptionist for this platform is brought to you by Imagicle and our decade-long experience in integrating with Cisco solutions.

Why Imagicle has the best AI voice receptionist for you

First and foremost, let’s debunk a myth: an AI virtual assistant doesn’t take away the human part of customer service. Imagicle AI Virtual Receptionist is an teammate operating on generative AI that adapts to your tone of voice and follows your rules, without ever needing breaks, sleep, or to have people wait in line.

This virtual receptionist is always on, adapting to your tone of voice and working 24/7 to enhance caller interactions by:

• Connecting callers to the right person or department: it sends the call directly to the operator’s Webex Attendant Console interface. If the caller’s first choice is unavailable, it picks the call back up to ensure no call goes unanswered.
• Sending missed call notifications: it captures key details and delivering them via email when a colleague can’t pick up.
• Providing round-the-clock answers to FAQs: sharing the information you want callers to receive instantly.
• Simplifying appointment booking with AI: helping callers schedule meetings effortlessly at mutually convenient times.

Fluent in six languages (English, French, Spanish, German, and Arabic) it delivers a natural, human-like conversation experience always ready to scale to an operator with the easy experience provided by Webex Attendant Console. Hear it in action!

Cost savings that make sense

When considering an AI voice receptionist, cost is a natural concern. Will an AI virtual assistant actually save money? The answer is a resounding yes. AI virtual receptionists streamline operations, optimizing both time and resources. Plus, training and updates take mere minutes, ensuring ongoing efficiency without added expenses.

No more waiting

AI ensures instant, around-the-clock customer service. Every call is answered on the first ring, eliminating voicemail frustration and long queues. Customers get the immediate assistance they expect, enhancing their experience from the very first interaction, and operators have their Webex Attendant Console free of noise ready to take on important calls.

Always-on support

No more worrying about office hours. AI Virtual Receptionist empowers customers with self-service options anytime, day or night. Best of all, it only answers the questions you teach it to, delivering information exactly as you want it presented.

Effortless peak time management

Busy periods are no longer a bottleneck. AI steps in to assist your human receptionists, handling routine inquiries so they can focus on high-value interactions. Lunch breaks, high call volumes, and peak hours go from challenge to opportunity to focus on core tasks.

The quickest set up

Getting started is incredibly simple, no technical expertise required. The intuitive interface embedded into the Imagicle UCX Platform makes setup a breeze, and the system scales effortlessly to match your business growth.

• Choose a name, preferred language, and voice type (male or female) for your receptionist.
• Personalize greetings and farewells to give calls a friendly, professional touch.
• Configure call-handling behaviors to match different scenarios.
• Import contacts instantly via CSV.
• Upload an FAQ CSV file for automated responses.
• And just like that… you’re live!

Fast, easy, and built to grow with you.

The integration with the Webex Attendant Console is easier done than said. With Virtual Receptionist connecting directly to phone lines with a simple linking in the UCX Platform, all the operators have to worry about are the high-value interactions the AI Virtual Receptionist will leave for them.

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See it in action

A customized demo is waiting for you.

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