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AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Contact Manager
Next-level contact management.
Centralized and synchronized, Imagicle Contact Manager allows you to manage company directories smoothly, granting Click to Call and Caller ID features.
Manage company directories like never before.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
Integrated with the solutions you love.
Contact Manager for Cisco Finesse
Contact Manager for Webex
Contact Manager for Microsoft Teams
Try Contact Manager
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
A trusted friend for your collaboration tools.
With the Imagicle Contact Manager gadgets you can access all your internal/external contacts, and add global click-to-call and Caller ID to all your calls directly through Cisco Jabber desktop/mobile, Cisco Webex and Finesse, Cisco phones, Microsoft Teams, and more.
Contact Manager + Attendant Console: a perfect match!
Get the most out of your Attendant Console by integrating Imagicle Contact Manager with Caller ID, VIP, and Smart numbers in a flash. Moreover, you’ll be able to add a new contact or modify/delete/save your contacts in personal or shared directories.
Personal or public contact? Your choice.
All your directories can be connected and synchronized to Imagicle Contact Manager, even your personal one. And, if you need to add a new contact you can easily decide in which directory to add them, whether it is a specific group/department or a private directory only you will see.
Make it perfect with other Imagicle Solutions.
Imagicle Contact Manager is perfectly integrated with Digital Fax to send faxes from the web portal using the same directory of your phone, Advanced Queueing with Caller ID information and VIP, and Call Recording with Caller ID displayed in the recording details.
Your contact search, faster.
Do you have a specific contact in mind? Well, a good directory service should retrieve that contact as fast as possible. With the Full-Text Search engine, specifically designed to provide high performances and speed up daily operations, you can search among more than 2M contacts, getting the result in less than a second.
Take your directories everywhere.
Imagicle Contact Manager allows you to find the right contact even if you’re away from your office or desk. Thanks to the Imagicle Gadgets you can enjoy all the features from your calling platform with the same user experience you have in your daily office job.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Contact Manager.
Get the most out of it.
Imagicle Contact Manager is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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EN
Wed. 21 May
11:30 AM CEST
Register
Register
WEBINAR - Release
45’
Introducing the brand new Call Recording Interface. (EMEAR)
Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Contact Manager Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Contact Manager compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | |
| Alcatel - Lucent | OmniPCX Office | 7.x- 8.x- 9.x- 10.x | Directories access available only from web portal and mobile app. No Services available from IP Phones. | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Directories access available only from Attendant Console- web portal and mobile app. Access from IP Phones available on a project base. Please contact Imagicle for further details. | |
| Avaya-Nortel | IP Office | Directories access available only from Desktop CTI console- web portal and mobile app. No Services available from IP Phones. | ||
| Broadsoft | Broadworks | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | ||
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | Caller ID not available | |
| CISCO | Webex Calling Multi-Tenant | Caller ID available for calls coming from Imagicle queues only. Directories access from Webex Desktop client- web portal and Attendant Console | ||
| Microsoft | MS-Teams - Skype for Business Server 2015/2019 | Directories access available only from Attendant Console- MS-Teams client- web portal and mobile app. No Services available from SFB clients. | ||
| MaticMind | MonkeyVoice | 2 | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. |
Compatible endpoints
What endpoints is Contact Manager compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Contact Manager | CISCO | 6921 - 6941 - 6945 - 6961 | ||
| Contact Manager | CISCO | 7800 series | Fast-Search compatibility for 7811- 7821- 7841- 7861 | |
| Contact Manager | CISCO | 7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975G | Fast-Search compatibility for 7911G- 7921G- 7925G- 7925G-EX- 7926G- 7931G- 7941G- 7941G-GE- 7942G- 7945G- 7961G- 7961G-GE- 7962G- 7965G- 7970G- 7971G-GE- 7975G | |
| Contact Manager | CISCO | 8800 series | Fast-Search compatibility for 8841- 8851. Other models under investigation. | |
| Contact Manager | CISCO | 8941 - 8945 - 8961 | Fast-Search compatible | |
| Contact Manager | CISCO | 9951 - 9971 | Fast-Search compatible | |
| Contact Manager | CISCO | IP Communicator | Fast-Search compatible | |
| Contact Manager | CISCO | DX650 - DX80 - DX70 | Using UDS- only in contact separation scenarios- only for internal contacts | |
| Contact Manager | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Access to directories through Imagicle Contacts Gadget | |
| Contact Manager | CISCO | Finesse web client | Access to directories through Imagicle Contacts Finesse Gadget | |
| Contact Manager | MICROSOFT | MS-Teams Desktop and Mobile client | Access to directories through Imagicle Contacts App |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Contact Manager.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Products BlogCall Recording in 2025: the use cases and features you needCall Recording in 2025: the use cases and features you needWhat should you look for in a call recording solution in 2025?
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Products Blog
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What should you look for in a call recording solution in 2025?Download
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Voice Analytics: from customers’ voice to business success.
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Discover how Voice Analytics technologies help your business grow through this in-depth brochure.Discover
Products Blog
Turn Microsoft Teams into a Contact Center
Turn Microsoft Teams into a Contact Center
Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
Dedicated webinars.
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EN Wed. 11 Jun 11:30 AM CESTRegister
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
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EN
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WEBINAR - Release45’Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs. -
EN Wed. 21 May 11:30 AM CESTRegister
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
EN
Wed. 11 Jun
11:30 AM CEST
Register
Register
WEBINAR - Release
45’
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
EN
Watch
Watch
WEBINAR - Release
45’
Automate conversations seamlessly with Imagicle AI Virtual Agents. (EMEAR)
Access this exclusive webinar and discover how Imagicle AI Virtual Agents can transform customer interactions with fully customizable automation tailored to your needs.
EN
Wed. 21 May
11:30 AM CEST
Register
Register
WEBINAR - Release
45’
Introducing the brand new Call Recording Interface. (EMEAR)
Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
Let's find out more!
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From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.We love answering your questions.
Can I automatically synchronize contacts from multiple external sources?
Yes! With the optional meta connector, you can create different directories and synchronize them with external sources like your ERP or CRM, but also via LDAP.
How many directories can Contact Manager handle?
It can handle an unlimited number directories and contacts, with different visibilities according to the type of user. It doesn’t impact performances, nor licensing.
Can I integrate Contact Manager with my Customer Service solutions?
Yes! You can search or call a contact from any device: Jabber, Webex, Attendant Console, Cisco Finesse, Microsoft Teams, and more! And if you’re using the Attendant Console, you will always know who’s calling and leverage advanced functionalities like CRM pop-up and VIP priorities.
Can I segregate contacts?
Yes, Contact Manager supports contact segregation, with multi-tenant support. You can have a specific directory for one user or department that no one else can see.
If I have the native directory of Cisco, why do I need Imagicle Contact Manager?
Because Contact Manager adds 2 important features: look-up of PSTN callers (on IP Phone, Jabber, and Webex) and the possibility to create unlimited department, personal, and corporate directories.
Get the most out of it.
Imagicle Contact Manager is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial