Add compliance to the built-in Webex Calling recording.

Webex Calling features native built-in convenience recording, allowing users to record calls for later review. But what about compliance? Discover how Imagicle Call Recording ensures compliance with GDPR, HIPAA, PCI-DSS, MiFID II and others, while also allowing for complete interaction analysis.

Why do companies need to record their calls?

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

How does Call Recording complete Webex Calling built-in recording with compliance?

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

More about compliance

Easy access to Search&Play.

Access, review, listen, download, delete recordings from the web portal or directly on the Webex App through the exclusive gadget with search&play.

Unlimited retention in the Cloud.

The Imagicle Cloud offers unlimited storage, catering to all business sizes and compliance needs. Without the need to worry about space in the storage, data retention reaches peak flexibility.

With Screen Recording and Voice Analytics.

Add analysis to convenience and compliance for the complete picture of your interactions. Screen Recording records agents’ desktop activities during calls, while Voice Analytics leverages AI to inform you about script adherence, negative calls, overall performances.

On Webex Contact Center as well.

Call Recording is available for Webex Contact Center as well, with the same user experience offered for Webex Calling. Administrators can activate recording for agents, who in turn can view recordings in real-time during or after calls (with Search&Play) and Pause/Resume directly from the Webex Contact Center Agent Desktop. Supervisors have all under control with an easy and rich dashboard and several reports.
Shall we arrange a demo?
We'll guide you through the benefits of Call Recording .
Request a demo

Resources.

  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
    Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
  • DownloadDownload
    Brochure Blog

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

    Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
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    Call Recording Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Imagicle Call Recording for Webex Calling – Architecture Diagram.

     

    Imagicle Call Recording can be integrated with Webex Calling in two different ways:

    • With WxC’s built-in recorder feature integration, where the actual recordings take place on Webex, and Imagicle retrieves them through APIs, stores them in the Imagicle cloud, and ensures compliance.

    • With native integration, where recordings are directly sent and stored in the Imagicle cloud.

     

     

    Configuration from Control Hub – How to.

    Learn how to configure Imagicle Call Recording in Control Hub with this video tutorial.

    “
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Shall we arrange a demo?
    We'll guide you through the benefits of Call Recording .
    Request a demo

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the ImagicleBeat blog.

  • Products Blog

    Voice Recording Solutions in 2026: Is Imagicle the One for You?

    Voice Recording Solutions in 2026: Is Imagicle the One for You?
    Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
  • Products Blog

    Call Recording in 2026: the use cases and features you need

    Call Recording in 2026: the use cases and features you need
    What should you look for in a call recording solution in 2025?
  • Products Blog

    Transform your calling platform into a Contact Center Software with Imagicle

    Transform your calling platform into a Contact Center Software with Imagicle
    A contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
      Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      AI for Cisco Calling, made easy.
      Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
    • EN WatchWatch
      WEBINAR - Live demo
      1:00’
      Cisco webinar – AI at the Front Desk: Drive efficiency, cost savings, and customer satisfaction
      Watch this Cisco + Imagicle webinar to learn how AI virtual receptionists are transforming front-desk operations with 24/7 service, cost savings, and smarter automation.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
    Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    AI for Cisco Calling, made easy.
    Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
  • EN WatchWatch
    WEBINAR - Live demo
    1:00’
    Cisco webinar – AI at the Front Desk: Drive efficiency, cost savings, and customer satisfaction
    Watch this Cisco + Imagicle webinar to learn how AI virtual receptionists are transforming front-desk operations with 24/7 service, cost savings, and smarter automation.
    • See all webinars

    Find out more!

  • DownloadDownload
    Security Blog

    Compliance Recording in 2026: a complete guide

    Compliance Recording in 2026: a complete guide
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
  • DownloadDownload
    Brochure Blog

    Why you Need an AI Contact Center and How to Build it

    Why you Need an AI Contact Center and How to Build it
    Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
  • DownloadDownload
    Brochure Blog

    AI Customer Service done right: automation to empower humans

    AI Customer Service done right: automation to empower humans
    Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.

    • Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote