Imagicle for Webex

Attendant
Console

Advanced
Queueing

Auto
Attendant

Contact
Manager

UCX
Engage

AI
Virtual
Receptionist

Call
Recording

Screen
Recording

Voice
Analytics

Digital
Fax

Call
Analytics

Imagicle UCX Platform natively integrates with Webex Calling Multi-Tenant and Dedicated Instance via an easy configuration in Control Hub, providing a unified and elevated user experience.

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Call Recording

Imagicle Compliance Recording enriches Webex Calling with compliance features such as role based access, pause/resume, legal hold, configurable retention policy, data security, audit trail and tampering detection. This ensures compliance with GDPR, HIPAA, PCI-DSS, MiFID II and others. Plus, it's complete with Screen Recording and Voice Analytics for a complete analysis of recordings.

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Digital Fax

Imagicle Digital Fax, 100% software-based, is the ONLY virtual fax server available in Control Hub and fully integrated with Webex Calling Multi-Tenant and Dedicated Instance. The direct connection with Control Hub allows faxing regardless of your PSTN (including Cisco PSTN) with a quick configuration and easy access to faxes from the Webex App.

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Attendant Console

Complete with Advanced Queueing and Auto Attendant services, Imagicle Attendant Console is an advanced Cloud operator console fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, but also Cisco UCM, HCS, even in mixed environments.

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AI Virtual Receptionist

Let AI Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions. Customizable to your needs, it eliminates waiting times, creates a cohesive brand voice, it speaks your customers’ language, and optimizes resources to reduce costs. All through an easy, no-code set up.

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Workspaces for Agents

With Imagicle UCX Engage, you can upgrade your agents' workspaces on both MT and DI. Choose Agent Chat Console to engage your customers on digital channels and manage chatbots escalation, or Omnichannel Agent Console for seamless customer engagement across voice and digital channels.

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Call Analytics

Able to extend the Control Hub built-in reporting tool with +50 reports to analyze your Webex Calling telephone traffic and costs in real-time, regardless of your PSTN. Plus, it lets you easily monitor your Hunt Groups with customizable reports. Ready for hybrid and mixed environments.

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Contact Manager

Fully integrated with Attendant Console, Contact Manager centralizes and synchronizes company contact into one place. You can sort them by company, personal, department, and more, and you can leverage click to call for fast call handling and Caller ID to always know who's calling.

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Put all this information in your pocket.

Download the Imagicle for Webex Calling whitepaper, including not only information about our apps but also market trends and insights.

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Sync your users' list the easiest way.

Thanks to the Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Platform will be automatically synchronized with your Webex Control Hub users list. Keeping your list updated has never been easier!

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Webex Single Sign-On. Simplified access, increased security.

Use your Webex credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.