A closer look at the heart of Imagicle

  • Products Blog

    Ensuring Compliance and Exceeding Customer Expectations with Call Recording

    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • Products Blog

    How to empower customer service with Imagicle. 

    How to empower customer service with Imagicle. 
    Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
  • Products Blog

    New Customer Service Analytics for Webex Calling Multi-Tenant.

    New Customer Service Analytics for Webex Calling Multi-Tenant.
    Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.
  • Event Blog

    Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023

    Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023
    Cisco and Imagicle partnered up to bring the best tech innovations to WebexOne 2023. Get a preview.
  • Products Blog

    15 Tips to Improve Customer Satisfaction in Call Centers

    15 Tips to Improve Customer Satisfaction in Call Centers
    Learn how to bring customer satisfaction to new hights by improving call center strategies.
  • Products Blog

    How Conversational AI brings Business Innovation for Customers and Workers

    How Conversational AI brings Business Innovation for Customers and Workers
    Let's explore how Conversational AI brings business innovation, and effective implementation strategies.
  • DownloadDownload
    Brochure Blog

    Imagicle Digital Fax for Webex Calling Case Studies

    Imagicle Digital Fax for Webex Calling Case Studies
    Understand the practical applications and potential impact of Imagicle on your faxing experience. Download our brochure today.
  • RegisterRegister
    Event Blog

    Six reasons to attend the Imagicle for Webex Calling Virtual Roadshow

    Six reasons to attend the Imagicle for Webex Calling Virtual Roadshow
    Registration for the Imagicle for Webex Calling Virtual Roadshow is officially open! Discover why you should attend.
  • Event Blog

    How Imagicle Made Waves at Cisco Impact 2023

    How Imagicle Made Waves at Cisco Impact 2023
    What happened at Booth 23 of Cisco Impact '23? New integrations for Webex Calling, speeches, and more. Find out!
  • Products Blog

    Conversational IVR vs. traditional IVR: key benefits of making the switch

    Conversational IVR vs. traditional IVR: key benefits of making the switch
    Traditional IVR is outdated. Discover how Conversational IVR enhances customer experience, reduces wait times, and increases efficiency.
  • Products Blog

    Web chat: 5 tips to boost your customer support

    Web chat: 5 tips to boost your customer support
    5 simple to dos that you can follow to empower your customer support through web chat.
  • DownloadDownload
    Brochure Blog

    The apps for Webex Calling you can’t do without.

    The apps for Webex Calling you can’t do without.
    Download the brochure and improve your Webex Calling experience.
  • Products Blog

    Spring Release 2023: a breath of fresh news for your favorite Calling Platforms.

    Spring Release 2023: a breath of fresh news for your favorite Calling Platforms.
    Spring release 2023 brought amazing new integrations to your favorite calling platforms. Discover them all!
  • Products Blog

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • Products Blog

    Call Recording Best Software Solution 2023

    Call Recording Best Software Solution 2023
    Why should your company adopt a Call Recording solution?
  • Customer success Blog

    3 must-have skills for a successful Customer Service.

    3 must-have skills for a successful Customer Service.
    Discover the customer service skills needed for a successful business, in any vertical.
  • Products Blog

    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?

    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Discover the newest Imagicle integration for Webex Calling: Call Recording is available on your Control Hub!
  • Products Blog

    Omnichannel Customer Service: what, why, and how?

    Omnichannel Customer Service: what, why, and how?
    Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
    • Keep an eye on the Imagicle world.
    Get some free, happy content and stay up to date.

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  • EN WatchWatch
    WEBINAR - Release
    45’
    AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
    Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
  • Products Blog

    Teams Call Queue Reporting: What is the Queues App?

    Teams Call Queue Reporting: What is the Queues App?
    What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
  • DiscoverDiscover
    Products Blog

    Turn Microsoft Teams into a Contact Center

    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
  • Products Blog

    Why Microsoft Teams is so successful and how Imagicle completes it

    Why Microsoft Teams is so successful and how Imagicle completes it
    Discover why Microsoft Teams is so loved by users and how Imagicle can further improve its UCaaS superpowers.

    • Featured authors.

    Aldo Antignano
    Aldo Antignano
    Senior Support & IT Manager
    Italy
    Bernardo Federigi
    Bernardo Federigi
    Senior Marketing Manager
    Italy
    Lorenzo Naldi
    Lorenzo Naldi
    Marketing Engagement Team Leader
    Italy
    Stefania Solivardi
    Stefania Solivardi
    Marketing Content Specialist
    Italy
    Elena Panzera
    Elena Panzera
    Former Content Marketing Specialist
    Italy
    Fiamma Romano
    Fiamma Romano
    Growth Marketer
    Italy
    Michel Ravasio
    Michel Ravasio
    Senior Country Manager - US
    North America
    Yury Montagnani
    Yury Montagnani
    Senior Sales Manager Europe, Africa & APJC
    Italy
    Marco Rullo
    Marco Rullo
    Senior R&D Manager Product Owner - Unified Communications
    Italy
    Giuliano Biasci
    Giuliano Biasci
    Senior Software Engineer
    Italy
    Luca Omiciuolo
    Luca Omiciuolo
    Senior Software Engineer
    Italy
    Michele Marini
    Michele Marini
    Senior Software Engineer
    Italy
    Samuele Franceschi
    Samuele Franceschi
    People & Culture Manager
    Italy
    Cristian Delù
    Cristian Delù
    Senior Software Engineer
    Italy
    Marco Da Rios
    Marco Da Rios
    Senior Software Engineer
    Italy
    Andrea Sonnino
    Andrea Sonnino
    Senior Tech Solution Specialist
    Italy
    Greta Babbini
    Greta Babbini
    Software UX/UI Designer
    Italy
    Luca Bonuccelli
    Luca Bonuccelli
    Senior Software Engineer
    Italy
    Massimo Di Puccio
    Massimo Di Puccio
    Co-CEO, Chief Marketing & Sales Officer
    Italy
    Christian Bongiovanni
    Christian Bongiovanni
    Co-CEO, Chief Technology Officer
    Italy
    Stefano Raffaelli
    Stefano Raffaelli
    Senior Software Engineer
    Italy
    Andrea Rivaben
    Andrea Rivaben
    Senior Solution Specialist Manager
    Italy
    Francesco Ronchieri
    Francesco Ronchieri
    Software Engineer
    Italy
    Luca Isola
    Luca Isola
    BDM Microsoft EU & SP EMEA
    Italy
    Marco Cerri
    Marco Cerri
    Senior R&D Manager Product Owner - Cloud Services
    Italy
    Omar Radwan
    Omar Radwan
    Channel Sales DACH, CEE & APJC
    Italy
    Anas Assil
    Anas Assil
    Senior Channel Manager Middle East
    Middle East
    Riccardo Viviani
    Riccardo Viviani
    Product Owner - UCX Cloud Suite
    Italy
    Viviana Di Meglio
    Viviana Di Meglio
    Channel Manager Europe, Africa & APJC
    Italy
    Massimiliano Picchi
    Massimiliano Picchi
    VP Sales, GM of Imagicle Middle East
    Middle East
    Matteo Conta
    Matteo Conta
    Senior Software Engineer
    Italy
    Riccardo Rolfo
    Riccardo Rolfo
    Channel Manager Italy
    Italy
    Thomas Popinel
    Thomas Popinel
    Channel Manager - France & Benelux
    Europe
    Andrea Valleriani
    Andrea Valleriani
    Strategic Account Manager
    Italy