
Capture agents' computer desktop activities during calls and get the complete picture of customer interactions.
Capture every aspect of customer & agent interactions
Easy capture for great results.
When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.
Unlock agent insights.
Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.
Create ad-hoc training.
Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.
Improve quality and compliance.
Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.
Ensure PCI-DSS compliance.
Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.
Perfect with Voice Analytics.
Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.
Easy capture for great results.
When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.
Unlock agent insights.
Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.
Create ad-hoc training.
Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.
Improve quality and compliance.
Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.
Ensure PCI-DSS compliance.
Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.
Perfect with Voice Analytics.
Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.
Integrated with the solutions you love.
Details that make the difference.
Leverage your Call Recording at its best.
Screen and call recording synchronised and fully automated
A whole new perspective for supervisors.
Ensure full compliance and privacy.
Boost quality to increase revenues.
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreVoice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Services

ImagicleCare
Resources.
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Download
Brochure BlogTeams Call Recording in 2025 – a Guide by Imagicle
Teams Call Recording in 2025 – a Guide by ImagicleNeed secure Teams call recording? Read Imagicle’s 2025 guide and learn how 3rd party solutions guarantee compliance. -
Brochure Brochure
Imagicle Call Recording Product Brochure.
Imagicle Call Recording Product Brochure. -
Products Blog
Imagicle Screen Recording. Your ally to improve customer eXperience.
Imagicle Screen Recording. Your ally to improve customer eXperience.Discover how to leverage Screen Recording to improve customer experience.
Teams Call Recording in 2025 – a Guide by Imagicle
Imagicle Call Recording Product Brochure.
Imagicle Screen Recording. Your ally to improve customer eXperience.
It's your turn! Give it a try!
From the ImagicleBeat blog.
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Products Blog
Teams Compliance Recording: Securing your Microsoft Teams Contact Center
Teams Compliance Recording: Securing your Microsoft Teams Contact CenterCertified Teams compliance recording by Imagicle for contact centers. Stay compliant with GDPR, HIPAA, ISO, PCI‑DSS. Get a 30-days free trial. -
Products Blog
Call Recording in 2025: the use cases and features you need
Call Recording in 2025: the use cases and features you needWhat should you look for in a call recording solution in 2025? -
Products Blog
Imagicle Screen Recording. Your ally to improve customer eXperience.
Imagicle Screen Recording. Your ally to improve customer eXperience.Discover how to leverage Screen Recording to improve customer experience.
Teams Compliance Recording: Securing your Microsoft Teams Contact Center
Call Recording in 2025: the use cases and features you need
Imagicle Screen Recording. Your ally to improve customer eXperience.
Dedicated webinars
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EN
Watch
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams. -
EN
Watch
WEBINAR - Release45’Introducing the brand new Call Recording Interface. (EMEAR)Join us for an exclusive webinar unveiling the brand-new Call Recording interface integrated with Screen Recording and AI Voice Analytics.
Let's find out more!
-
Download
Brochure BlogTeams Call Recording in 2025 – a Guide by Imagicle
Teams Call Recording in 2025 – a Guide by ImagicleNeed secure Teams call recording? Read Imagicle’s 2025 guide and learn how 3rd party solutions guarantee compliance. -
Download
Brochure BlogTransform Microsoft Teams into a Complete Communication Hub with Imagicle
Transform Microsoft Teams into a Complete Communication Hub with ImagicleDiscover how Imagicle apps turn Microsoft Teams into a fully-featured, compliant, intuitive enterprise communication solution. -
Download
Brochure BlogMake your Teams Contact Center compliant with Call Recording
Make your Teams Contact Center compliant with Call RecordingSecure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
Teams Call Recording in 2025 – a Guide by Imagicle
Transform Microsoft Teams into a Complete Communication Hub with Imagicle
Make your Teams Contact Center compliant with Call Recording
Get the most out of it.
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreVoice Analytics
AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More