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Why you Need an AI Contact Center and How to Build it
Imagicle UCX Platform
Elevating the experience of your teams and customers, making your calling platform a better place, with AI infused services.
Welcome
Customers through voice and digital interactions with smart workspaces.
Automate
Conversations with customers and colleagues via digital & voice channels.
Ensure
Adherence to external regulations and internal procedures.
Analyze
To optimize and enhance customer and employee experiences.
Welcome
Customers through voice and digital interactions with smart workspaces.
Automate
Conversations with customers and colleagues via digital & voice channels.
Ensure
Adherence to external regulations and internal procedures.
Analyze
To optimize and enhance customer and employee experiences.
Easily integrate with the things you already use and love.
Use pre-built integrations or build your own custom integrations using our secure developer API.
Learn More
Turn Microsoft Teams into a Contact Center.
Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.
Discover moreWhat's up?
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WEBINAR - Sales Lab45’Compliance Recording with AI Voice Analytics: ensure compliance and gain insightsJoin us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register. -
Download
Security Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guideLearn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes. -
Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humansWhy AI is becoming essential in customer service and how businesses can adopt it ethically and effectively. -
Products Blog
Teams Call Queue Reporting: What is the Queues App?
Teams Call Queue Reporting: What is the Queues App?What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation.
Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
Download
Security Blog
Compliance Recording in 2026: a complete guide
Compliance Recording in 2026: a complete guide
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
Products Blog
Teams Call Queue Reporting: What is the Queues App?
Teams Call Queue Reporting: What is the Queues App?
What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
We are Imagicle
Imagicle is a Zucchetti Group company founded in 2010 with over 130 people across 7 offices in Italy, France, the United States, and the Middle East. We deliver AI-powered UC and CX apps, Omnichannel Contact Center & Receptionist with Virtual Agents, Compliance & Quality Recording, and Advanced Analytics, delivering faster, smarter, and easier communication and collaboration across cloud, hybrid, and on-prem environments for Cisco/Webex and Microsoft Teams. Over the years, we have served more than 3,000 customers in over 150 countries across a wide range of industries, providing 24/7/365 support in 7 languages within each customer’s time zone, and consistently earning satisfaction ratings of 9.8/10 for Support and 8.6/10 for Customer Success.
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Employees
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Some of our happy customers
