Software for Contact Center

  • Products Blog
    Why Virtual Agents help you boost your customer service effectively.
    Why Virtual Agents help you boost your customer service effectively.
    Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
  • Products Blog
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Call Transfer Rate: how AI Virtual Agents can reduce it
    Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
  • Products Blog
    How are Virtual Agents transforming e-commerce support?
    How are Virtual Agents transforming e-commerce support?
    Let's discover how virtual agents are reshaping e-commerce customer support.
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    Brochure Blog
    Voice Analytics: from customers‘ voice to business success.
    Voice Analytics: from customers‘ voice to business success.
    Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
  • Products Blog
    Voice Analytics. Enriched with brand-new widgets and alarms.
    Voice Analytics. Enriched with brand-new widgets and alarms.
    Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!
  • Release Blog
    Voice Analytics. Understanding agent performance.
    Voice Analytics. Understanding agent performance.
    Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
  • Products Blog
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
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