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Why you Need an AI Contact Center and How to Build it
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Call Analytics
Monitorea cada llamada de Webex Calling.
Totalmente integrado con Webex Calling Multi-Tenant y Dedicated Instance, Call Analytics mejora la herramienta nativa de informes incorporada en Control Hub con más de 50 informes sobre tráfico telefónico y costes.
Amplía tu herramienta de informes integrada en Control Hub.
Compatibilidad completa con Cisco.
Call Analytics se integra no sólo con Webex Calling, sino también con otras plataformas de Cisco, incluso en entornos híbridos e independientemente de tu RTC, facilitando las migraciones y apoyando tus exigencias de elaboración de informes en todo momento.
Más de 50 informes personalizables.
Informes en tiempo real que cubren todo lo relacionado con el tráfico telefónico y los costes, con agregación multinivel, filtros avanzados y mucho más. Directamente accesibles desde tu portal web UCX Platform e inmediatamente programables por correo electrónico.
Supervisa los Hunt Groups.
Supervisa los Cisco Hunt Groups y los KPI de los agentes, como el número de llamadas atendidas, perdidas y contestadas, el tiempo medio de espera y la duración total.
Pensado para supervisores.
Los supervisores pueden configurar un dashboard con informes totalmente personalizables por contenido, tipo y número, programar alarmas para eventos específicos como llamadas fuera del horario laboral, delegar informes y mucho más.
Datos interpretados y fáciles de leer.
No hace falta ser un analista de datos para interpretar los datos de llamadas: todos los CDR sin procesar se traducen a un formato sencillo y fácil de leer, con una política de conservación de datos configurable de hasta 5 años.
Acceso a los datos: ¡tú decides!
Acceso multinivel a los informes en función del rol de los usuarios: administrador, usuario estándar, supervisor. Tú decides quién puede acceder a qué.
Compatibilidad completa con Cisco.
Call Analytics se integra no sólo con Webex Calling, sino también con otras plataformas de Cisco, incluso en entornos híbridos e independientemente de tu RTC, facilitando las migraciones y apoyando tus exigencias de elaboración de informes en todo momento.
Más de 50 informes personalizables.
Informes en tiempo real que cubren todo lo relacionado con el tráfico telefónico y los costes, con agregación multinivel, filtros avanzados y mucho más. Directamente accesibles desde tu portal web UCX Platform e inmediatamente programables por correo electrónico.
Supervisa los Hunt Groups.
Supervisa los Cisco Hunt Groups y los KPI de los agentes, como el número de llamadas atendidas, perdidas y contestadas, el tiempo medio de espera y la duración total.
Pensado para supervisores.
Los supervisores pueden configurar un dashboard con informes totalmente personalizables por contenido, tipo y número, programar alarmas para eventos específicos como llamadas fuera del horario laboral, delegar informes y mucho más.
Datos interpretados y fáciles de leer.
No hace falta ser un analista de datos para interpretar los datos de llamadas: todos los CDR sin procesar se traducen a un formato sencillo y fácil de leer, con una política de conservación de datos configurable de hasta 5 años.
Acceso a los datos: ¡tú decides!
Acceso multinivel a los informes en función del rol de los usuarios: administrador, usuario estándar, supervisor. Tú decides quién puede acceder a qué.
¿Organizamos una demostración?
Le ayudaremos a descubrir las ventajas de Call Analytics.
Recursos.
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Products Blog
The best AI Virtual Receptionist for your Webex Calling
The best AI Virtual Receptionist for your Webex CallingWebex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case. -
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-TenantDiscover the brand new Call Analytics for Webex Calling Multi-Tenant. -
Download
Brochure Blog
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Products Blog
The best AI Virtual Receptionist for your Webex Calling
The best AI Virtual Receptionist for your Webex Calling
Webex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
Discover the brand new Call Analytics for Webex Calling Multi-Tenant.Download
Brochure Blog
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
Del blog Imagicle Beat.
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Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-TenantDiscover the brand new Call Analytics for Webex Calling Multi-Tenant. -
Products Blog
Call Analytics: boost your Customer Services with Hunt Groups reports.
Call Analytics: boost your Customer Services with Hunt Groups reports.Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done. -
Products Blog
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Voice Recording Solutions in 2026: Is Imagicle the One for You?Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.
Products Blog
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
Products Blog
Call Analytics: boost your Customer Services with Hunt Groups reports.
Call Analytics: boost your Customer Services with Hunt Groups reports.
Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
Products Blog
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Voice Recording Solutions in 2026: Is Imagicle the One for You?
Discover why modern voice recording solutions must go beyond storage and learn how Imagicle delivers secure, compliant call recording with AI analytics.Webinarios dedicados.
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WEBINAR - Sales Lab45’Compliance Recording with AI Voice Analytics: ensure compliance and gain insightsJoin us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation. Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register. -
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WEBINAR - Sales Lab45’AI-powered interactions for seamless Customer Service.Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
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WEBINAR - Sales Lab45’AI for Cisco Calling, made easy.Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
EN
Ver
Ver
WEBINAR - Sales Lab
45’
Compliance Recording with AI Voice Analytics: ensure compliance and gain insights
Join us for an exclusive webinar to discover how Imagicle Compliance call recording and AI-powered voice analytics can help your organization stay compliant and gain powerful insights from every conversation.
Whether you're navigating strict regulatory requirements or looking to enhance quality assurance, this session will show you how to turn conversations into a strategic advantage. Fill out the form below to register.
EN
Ver
Ver
WEBINAR - Sales Lab
45’
AI-powered interactions for seamless Customer Service.
Explore how AI-powered voice agents can help organizations like yours automate customer calls, provide 24/7 support, reduce wait times, and deliver natural, human-like conversations that enhance your Customer Experience. With practical use cases and live demos showcasing real customer experiences.
EN
Ver
Ver
WEBINAR - Sales Lab
45’
AI for Cisco Calling, made easy.
Join us for this exclusive webinar to discover how Imagicle AI solutions makes it simple to enhance your Cisco Calling experience with AI Agents & Receptionist, AI Voice Analytics and even more coming soon.
-
Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humansWhy AI is becoming essential in customer service and how businesses can adopt it ethically and effectively. -
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build itLearn why you need a contact center, why you need it AI-powered, and how we can help you deploy it. -
Products Blog
Transform your calling platform into a Contact Center Software with Imagicle
Transform your calling platform into a Contact Center Software with ImagicleA contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.
Download
Brochure Blog
AI Customer Service done right: automation to empower humans
AI Customer Service done right: automation to empower humans
Why AI is becoming essential in customer service and how businesses can adopt it ethically and effectively.
Download
Brochure Blog
Why you Need an AI Contact Center and How to Build it
Why you Need an AI Contact Center and How to Build it
Learn why you need a contact center, why you need it AI-powered, and how we can help you deploy it.
Products Blog
Transform your calling platform into a Contact Center Software with Imagicle
Transform your calling platform into a Contact Center Software with Imagicle
A contact center software for agents, supervisors, and customers - powered by AI and humans, offering simplicity without compromise. Learn more here.Pida demostración gratuita.
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