Blog - Imagicle

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Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.

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Why you should attend the Imagicle for Webex Calling Virtual Roadshow 2025

Why you should attend the Imagicle for Webex Calling Virtual Roadshow 2025

Our most affectionate crowd must remember the 2023 edition, when Imagicle introduced what at the time were brand new integrations for the first time: Call Recording, Attendant Console, Digital Fax, and Call Analytics for Webex Calling took the center stage with cutting-edge native integrations enhancing both Webex Multi-Tenant and Dedicated Instance. What changes with the […]

Call Recording in 2025: the use cases and features you need

Call Recording in 2025: the use cases and features you need

What should you look for in a call recording solution in 2025?

5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.

5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.

Imagicle for Microsoft Teams Virtual Roadshow is the must-see event to supercharge Microsoft Teams with the Imagicle apps. Watch it again to catch up on the news.

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Stay Compliant: A Complete Guide to Compliance Recording.

Stay Compliant: A Complete Guide to Compliance Recording.

Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.

Enhancing Microsoft Teams with the new ACS-based Attendant Console

Enhancing Microsoft Teams with the new ACS-based Attendant Console

We developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer?

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Transform Microsoft Teams into a Complete Communication Hub with Imagicle

Transform Microsoft Teams into a Complete Communication Hub with Imagicle

Discover how Imagicle apps turn Microsoft Teams into a fully-featured, compliant, intuitive enterprise communication solution.

Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.

Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.

An easy, integrated solution to implement AI automation in your company.

Why Virtual Agents help you boost your customer service effectively.

Why Virtual Agents help you boost your customer service effectively.

Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.

Summer Release 2024: a wave of experience innovation.

Summer Release 2024: a wave of experience innovation.

AI Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle AI Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is […]

Call Transfer Rate: how AI Virtual Agents can reduce it

Call Transfer Rate: how AI Virtual Agents can reduce it

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

How are Virtual Agents transforming e-commerce support?

How are Virtual Agents transforming e-commerce support?

Let's discover how virtual agents are reshaping e-commerce customer support.

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From human to virtual receptionist. A short overview.

From human to virtual receptionist. A short overview.

Meet our new AI colleague through a short vademecum.

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Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.

Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.

Imagicle AI Virtual Receptionist is ready to double the efficiency of your receptionist's team daily work. Discover how.

Better Together 2024 – an event for Very Imagicle People

Better Together 2024 – an event for Very Imagicle People

Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]

Discover the benefits of an AI virtual receptionist and learn how it works.

Discover the benefits of an AI virtual receptionist and learn how it works.

Improve customer experience with an AI Phone Receptionist that handles calls, books appointments, and offers 24/7 support effortlessly. Discover more.

Cisco and Imagicle elevating their partnership with Webex Calling

Cisco and Imagicle elevating their partnership with Webex Calling

Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.

Call Deflection: Enhancing Customer Experience and Agent Productivity

Call Deflection: Enhancing Customer Experience and Agent Productivity

Learn how call deflection can make customer service more efficient and save everyone's time.

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Imagicle for Microsoft Teams Webinar Series

Imagicle for Microsoft Teams Webinar Series

Teams Call Recording in 2025 – a Guide by Imagicle

Teams Call Recording in 2025 – a Guide by Imagicle

Need secure Teams call recording? Read Imagicle’s 2025 guide and learn how 3rd party solutions guarantee compliance.

Teams Call Queue Reporting: What is the Queues App?

Teams Call Queue Reporting: What is the Queues App?

What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.

Turn Microsoft Teams into a Contact Center

Turn Microsoft Teams into a Contact Center

Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.